Legal
Return Policy
Last updated: March 2025
HomeReturn Policy
Return Eligibility
You may request a return within 7 days of delivery if the product is:
- Damaged or defective
- Incorrect or different from your order
- Missing parts or accessories
Requirement: To qualify for a return, the item must be unused, in its original condition, and include all packaging, accessories, tags, and invoice.
Return Process
01
Request Return
Contact our support team within 7 days of delivery with your Order ID and photos/videos of the issue.
02
Pickup Arranged
Once your request is approved, we will arrange a convenient reverse pickup from your delivery address.
03
Inspection & Refund
After inspection, your return is processed and refund is initiated within 48 hours.
Non-Returnable Items
Returns will not be accepted if:
- The product has been used, worn, or damaged after delivery.
- Original packaging, accessories, or tags are missing.
- The return request is made after the 7-day return period.
- The damage is caused by improper use or handling.
Refund Timeline
- Refunds are processed within 48 hours after the returned item passes inspection.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, it may take 3–7 business days to reflect in your account.
- For Cash on Delivery (COD) orders, refunds will be made to the customer's bank account or another approved payment method.
Need Assistance?
Our support team is happy to assist with your return request. Contact us at info@luxecart.in or call us at +91 97396 15965.